Frequently Asked Questions
Questions 
Answers
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This is not a scenario we thoroughly test nor support, but in theory Tagwolf could assist you with applying Gmail labels if you are accessing Gmail using Outlook (over IMAP). This works by moving email messages from the Gmail inbox to Gmail IMAP folders that represent Gmail labels.
While this sounds neat in theory, there are some serious caveats however. We observed that (at least with Outlook 2010) programmatically moving an email message to a Gmail IMAP folder can cause that email to land in the Gmail trash folder instead. This is not a bug we can solve in Tagwolf, but is rather a problem within either Outlook 2010 or Gmail IMAP protocol implementation. Also, moving emails to Gmail folders over IMAP tends to be very slow. All in all we therefore do not recommend to use Tagwolf (or Outlook in general) with Gmail label folders.
Please see also this FAQ about using Gmail with Tagwolf in general.
Please note that Gmail IMAP behaviour is not under our control and could change in the future. Your mileage may therefore vary.
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Yes you can in principle, but this is not a scenario we thoroughly test nor support.
Tagwolf can handle most email or folders that are accessible through Outlook. So if you have configured your Outlook to access your Gmail account (typically via IMAP), Tagwolf can theoretically access your Gmail email just like any other email. For instance, you should theoretically be able to file emails from your Gmail inbox to folders in an Outlook .pst file.
There are issues however with filing email messages from the Gmail inbox to Gmail label folders (at least when using Outlook 2010) so we do not recommend this.
See also this post for more info.
The procedure for accessing your Gmail through Outlook is available on the Google website:
For Outlook 2007 and 2010 : http://mail.google.com/support/bin/answer.py?answer=77689
For Outlook 2003: http://mail.google.com/support/bin/answer.py?hl=en&answer=77661
Please note that Gmail IMAP behaviour is not under our control and could change in the future. Your mileage may therefore vary.
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This is normal, because Tagwolf needs to acquire and maintain knowledge about which emails you file (or have filed) to which folders. Immediately after the installation it doesn’t have that knowledge yet and therefore it is unable to present you with any folders in the tag cloud.
There are two ways of providing the information about your folders to Tagwolf: “learning as you go” and “bulk training”.
When you choose for “Learning as you go”, you can simply continue to file emails as you have done before installing Tagwolf. The difference is that Tagwolf will see that you are filing emails and will ask you questions like "Add 'Any Folder Name' as destination folder where items can be filed to?" Each time you answer “yes” to that question, you will see that folder appearing on the tag cloud from then on.
The advantage of this approach is that you don't have to take any initiative to train Tagwolf. The disadvantage is that it can take a while before it has gathered sufficient data, which is why you can also use “bulk training.“
In “bulk training” you can train a whole hierarchy of folders in one operation. For this, go to the task pane and navigate to "Home", "Options". In the "Tagwolf Options" dialog click on the "Folders" button. You should now see a tree view, listing all existing folders. Select the top folder of a hierarchy of folders that you want Tagwolf to learn. Then click on that folder and select "Make this and all subfolders...", "Destination Folders". This will mark each folder in that hierarchy as a possible destination for filing mails to. By doing this the actual training has not happened yet, you just marked folders to be trained. The actual training will happen when you press the "OK" button to close the options dialog. This allows you to change your mind and/or make corrections to individual folders before training.
For more information consult the Tagwolf user manual, section “Getting Started.”
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No, for the moment we only support the 32-bit version of Microsoft Outlook 2010.
We do support however running Outlook 2010 32-bit on Windows 7 64-bit. This will give you greater compatiblity with add-ins, and yet comparable performance.
In fact Microsoft Corp. recommends installing the 32-bit version of Office 2010 on 64-bit Windows 7 systems.
For more information, please see http://technet.microsoft.com/en-us/library/ee681792.aspx
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In Tagwolf 1.0 MS Exchange Public Folders are not yet supported as source or destination folders. If there is sufficient demand for this feature we will look into incorporating this in a future release.
Please send us feedback if public folder support is important to you.
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Recent versions of Symantec Norton antivirus/internet security use a reputation-based system which tends to flag new or little used files as a threat, even if there is no evidence of malware at all. You can recognise this by the words "Suspicious.Insight" and/or "WS.Reputation" in the alleged threat name. This effectively amounts to a "guilty until proven innocent" approach.
When this happens to perfectly harmless files such as downloads on tagwolf.com (which we thoroughly check for malware before publication) this is called a false positive.
While we are all for a safer internet, we also regret this inconvenience for our users, and we take preventive measures by whitelisting our downloads at Symantec which should prevent this problem from happening.
However there can always be a delay between our publishing of the file and the whitelisting by Symantec to become effective. Therefore you might experience such a false positive when downloading Tagwolf.
In that case, these are the things you can do:
1. Make sure you have the latest updates for your antivirus and try again
2. If that doesn't help, try retrieving the blocked file from quarantine using these instructions from Symantec OR briefly disable Norton antivirus during download and installation of Tagwolf
3. Report the false positive to Symantec using this form (your voice counts!) and/or to us.
In case you don't wish to take our word for it (which we understand), we recommend to check for yourself. For instance, you could use the highly regarded free online antivirus scan at www.virustotal.com to check the tagwolf downloadable installer for any threats before executing it. This applies over 40 different virus scanners and should result into zero issues found.
In addition, we routinely do an identical check before publishing any downloads and the report of our scan can be consulted here.
For further information please consult Symantec's clarification of their reputation-based system.
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No, you need the Microsoft Outlook that comes with Microsoft Office. Tagwolf 1.0 supports version 2003, 2007 and 2010.
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No, you just need Microsoft Outlook. Tagwolf works with non-Exchange mailboxes too. We have successfully used Tagwolf with POP3 accounts, IMAP accounts and Hotmail HTTP accounts. Also, Tagwolf works fine with folders in personal folder files (.pst), also called Outlook Data Files.
Also, if all you want to do is file emails from one folder to another folder within a .pst file, or from one .pst file to another then a mail account is not even needed.
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Maybe. For MS Exchange mailboxes there is a setting called "Cached Exchange Mode". If this setting is disabled, Outlook will need to access the Exchange mail server for every operation (paging through mail, opening mail, ...). If the network is slow, this feels like a slight delay everytime you do something in Outlook. Tagwolf does not work optimal in this case, since it has to access your mail over the network as well in that situation.
The solution is to enable Cached Exchange mode, which creates a local copy of your mailbox on your computer and synchronises this continuously with the server. This gives a much more snappy performance, also if you are not using Tagwolf.
We have included instructions on how to enable Cached Exchange Mode in the Tagwolf User Guide here
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No. Tagwolf 1.0 stores all of its data (any settings and all of the things it has learned in order to predict folders for you) in a local file on your computer under your personal application settings folder. This file is only accessible by you or by administrators on your PC, and is encrypted.
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Not unless you tell it to. Tagwolf 1.0 has been designed to treat your email as read-only as much as possible. The only occasion where Tagwolf modifies your email is when you ask Tagwolf to move an email to a folder. At that moment it changes the folder location of the email (obviously) and optionally it also marks the email as read (if you enabled this in the options dialog).
In addition, Tagwolf fixes a problem with certain older versions of Outlook. There can be rare cases where Outlook 2003 erroneously sets the received date of a mail to the current date after moving an email message. Tagwolf will try to fix this when this happens.
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